Shipping Policy
At Echovani, we strive to provide efficient and reliable shipping services for all our customers. We understand the importance of receiving your pet products in a timely manner, and we are committed to ensuring a smooth shipping experience.
Shipping Methods
Once you have placed an order, please allow 3 - 7 business days for processing and production time before your order is shipped out. We strive to ensure that your order is processed and shipped as quickly as possible.
The average transit times for delivery are as follows:
- United States: 7-12 Business days
- International: 8-15 Business days
While we make every effort to ensure that your package arrives on time, please note that there may be circumstances beyond our control, such as natural disasters or holidays, that could cause shipping delays. We cannot guarantee the exact delivery time as it is the responsibility of the shipping company.
Shipping Rates
Our shipping rates are calculated based on the weight and dimensions of the items in your order, as well as the destination. You can view the shipping cost for your specific order during the checkout process. We strive to provide competitive shipping rates while ensuring the safe and timely delivery of your products.
Order Processing Time
Once you place an order, our team works diligently to process and prepare it for shipment. Most orders are processed within 1-2 business days. Please note that during peak seasons or promotional periods, order processing may take slightly longer.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment. Simply click on the provided link or enter the tracking number on our website's tracking page.
Shipping Restrictions
While we strive to offer shipping services to as many locations as possible, there may be certain restrictions due to legal or logistical reasons. If we are unable to ship to your location, you will be notified during the checkout process. Additionally, please note that some items may have specific shipping restrictions due to their nature or regulations.
Lost or Damaged Shipments
In the rare event that your shipment is lost or damaged during transit, please contact our customer support team immediately. We will work with the shipping carrier to resolve the issue and ensure that you receive a replacement or refund, depending on the circumstances.
Customer Support
If you have any questions or concerns regarding our shipping policy, please don't hesitate to reach out to our customer support team. You can contact us via email at contact@echovani.com. Our dedicated team is here to assist you and provide the necessary support.
Conclusion
At Echovani, we understand the importance of reliable and efficient shipping services. We strive to provide a seamless shipping experience for all our customers, ensuring that your pet products are delivered to you in a timely and secure manner. If you have any further questions or need assistance, please feel free to contact our customer support team.